People are the heart of our business. We believe that taking care of our Team Members is the foundation that allows us to extend exceptional care to our customers. We are passionate about engaging and connecting with Team Members, our customers, and the vibrant communities we serve.

We act with integrity and strive to do what’s right. We empower our Team Members to lead with kindness and respect in every transaction and every interaction — with each other, our Customers, and our partners.

We create a work environment that fuels joy for our team members. We embrace innovation and stay at the forefront of creative trends, continuously seeking and introducing new products, tools, and ideas to inspire our community and make Michaels the best place for all things creative.

Purpose, combined with passion, leads naturally to accountability. We encourage each other to do what we love, own what we do, and measure our results to ensure we are delivering against our objectives and achieving our goals.

We are committed to creating an inclusive, diverse, and supportive community. We know different perspectives, ideas, and backgrounds foster a creative spirit, and that collaboration and teamwork are essential to success. We celebrate success and support each other's creative endeavors.